> REMOTE SUPPORT
> HOW DOES IT WORK?
> NO PRIOR COMMUNICATION NECESSARY
Our engineers are always ready to take your problems on and endeavour to find a fix as quickly as possible. Just start a conversation via the live chat, email or over the phone now.
> DIFFERENT SKILLS FOR DIFFERENT NEEDS
Our engineers skill sets range from Windows/macOS/Linux and iOS/Android mobile support, to enterprise level routing/switching/security issues. Our engineers are currently studying at CCIE level, so we’re working at expert level here!
> ALWAYS TRYING OUR BEST!
We’re an honest, hard-working, inquisitive and talented team, so feel free to make your problems our problems. Even if the problem isn’t in our skill set, we’ll try our best to do the relevant research and to provide you with advice moving forward. We treat every problem as a learning experience.
> ALWAYS LEARNING
At ackio, we don’t believe in resting on our laurels. Our staff are constantly studying and researching the most recent technologies, collaborating with our partners to stay up to date with their portfolio additions, as well as looking at ways to improve or make our processes more efficient. Our in-house multi-vendor lab is also available to our engineers in order to re-create customer issues, so as to not to impact your production network. We only employ the most enthusiastic and passionate engineers, who view learning as a journey, not a destination.
> REMOTE SUPPORT PRICING
After an initial consultation with one of our team, please choose the relevant category below as advised. If 30 minutes or more remain after a case is closed, the remaining time can be banked against your account, and used for future support! Please make sure you’ve made contact with our team before going ahead with these purchases!
* exclusive of VAT
** this is a rough guide as some smaller networks may use enterprise level equipment and protocols. anything deemed to be above this grade will require platinum support. it may also work the other way if the larger network has a simpler problem.
*** this is determined at the discretion of the engineer taking on the case
for full terms and conditions, please check the terms and conditions in the footer of the website.
- > basic endpoint support
- > windows/macOS
- > basic network support
- > 0-50 user networks**
- > small business equipment***
- > advanced network support
- > 50+ user networks
- > enterprise standard vendors